Biki HQ is currently closed to the public. Customer Service is available 7am - 11pm daily at 1-888-340-2454. Learn more.

3/26 COVID-19 UPDATE: Biki HQ is currently closed to the public and we are unable to accept applications and cash payments in-person. We apologize for the inconvenience and appreciate your understanding. If you would like to apply for our Access Program, please contact

Access Program

Effective as of August 20, 2019.

As part of Biki's Access Program, eligible residents can apply for enrollment in an income-qualifying plan that costs $5 less than the most affordable Kama'āina Membership, the Commuter Plan. The Commuter Plan is a monthly membership option that includes an unlimited number of 30-minute trips per day for a single rider. 

Income-qualifying rate:

$10+tax per month for an unlimited number of 30-minute trips. Any trip that exceeds 30 minutes will incur a standard additional Extra Time fee of $4.50 for every 30 minutes, or increment of 30 minutes. 


Credit Card, Debit Card AND Cash are all acceptable payment methods. 

ELIGIBILITY Requirements

  • Current Hawaii resident aged 16+
  • Currently receiving public assistance in the form of SNAP, TANF, TANOF, GA, Child Care Subsidies or AABD from the Hawaii Department of Human Service and can provide Benefits Award Letter or Benefits History Document that includes your name and duration of benefits eligibility. You can bring the approval letter that was mailed to you, or you can request a reprint and/or a benefit history (DHS 1463) from your respective processing center. Click here for processing center contact information
  • Valid, active phone number and email address
  • Valid government-issued ID
  • No current outstanding balance on an existing or canceled Biki account 
  • CASH ONLY: Payment for first month's service of $10.47 (total after tax) *Will be refunded to any applicants who do not meet the eligibility requirements. 

How to get an application:


Additional documents (available at Biki HQ):


*Those who wish to pay in cash must submit an application and provide the required documentation and first-month payment in-person at Biki HQ during business hours. 

Applications will be reviewed monthly between the 2nd and the 3rd days of each calendar month. Applicants will be notified of eligibility via phone on the 3rd and 4th days of the month, and memberships will be activated/renewed on the 5th day of each month.  If you wish to apply for enrollment beginning the month of September all application materials must be submitted prior to September 2nd. 


For clarifying questions on the income qualifying rate, contact 1-888-340-2454.

Phone Hours: 6am - 11pm, 7 days a week.


For questions related to Biki's Access Program, and how to become a partner or sponsor, email