Biki HQ is currently closed to the public. Customer service available from 8am-7pm daily at 888-340-2454.

3/26 COVID-19 UPDATE: Biki HQ is currently closed to the public. If you would like to submit an application please download the application, complete and email .

Access Program

Effective as of August 20, 2019.

As part of Biki's Access Program, eligible residents can apply for enrollment in an income-qualifying plan that costs $5 less than the most affordable Kama'āina Membership, the Commuter Plan. The Commuter Plan is a monthly membership option that includes an unlimited number of 30-minute trips per day for a single rider. 

Income-qualifying rate:

$10+tax per month for an unlimited number of 30-minute trips. Any trip that exceeds 30 minutes will incur a standard additional Extra Time fee of $4.50 for every 30 minutes, or increment of 30 minutes. 


Credit Card, Debit Card are all acceptable payment methods. 

ELIGIBILITY Requirements

  • Current Hawaii resident aged 16+
  • Currently receiving public assistance in the form of SNAP, TANF, TANOF, GA, Child Care Subsidies or AABD from the Hawaii Department of Human Service.
  • Must provide Benefits Award Letter, example here. If you do not have a Benefits Award Letter, you can request a Benefits History Letter (DHS 1463) from your respective processing center, example here. Click here for processing center contact information. The submitted Benefits Award Letter or Benefits History Letter must include:
    • Your name
    • The duration of benefits eligibility
    • Household size (If more than one applicant from household is applying.)
  • Valid, active phone number
  • Valid, active email address
  • Valid government-issued ID
  • No current outstanding balance on an existing or canceled Biki accounts. 

How to get an application:

If you wish to apply for enrollment for the upcoming month, all application materials must be submitted prior to the 1st of the upcoming month. Applicants will be notified of their application status within 5 business days from receipt of application. Once approved, the applicant will need to complete the setup of their account prior to their activation date on the 5th of the upcoming month. The applicant will be charged $10 + tax  for their first month upon completion of their account setup.  Applicants will not be able to access the program until their membership is activated on the 5th day of the upcoming month. Your renewal payment will occur on the 3rd of each month, If you wish to not automatically renew, auto-renew should be turned off on your profile at the time of account setup. If there is a lapse in service, approved applicants will remain eligible for the duration of their submitted benefits eligibility, but must contact our call center to rejoin. Upon expiration of benefits eligibility a new Benefits Award Letter or Benefits History Letter must be submitted to remain active.    


For clarifying questions on the income qualifying rate, contact 1-888-340-2454.

Phone Hours: 7am - 11pm, 7 days a week.


For questions related to Biki's Access Program, and how to become a partner or sponsor, email