As an essential business that provides the community with a 24/7 transportation service, Biki has continued operating throughout the pandemic. However, like so many businesses, Biki has had to shift operating procedures to help fight the spread of COVID-19. Jono Mauri, General Manager at Secure Bike Share (Biki's financing and operating partner), shares how the Biki Crew has adapted in order to keep Biki riders and the community safe.
Secure Bike Share works with Bikeshare Hawaii to run the Biki program. Since launch, Secure has been responsible for all day to day operations including customer service, rebalancing, bike maintenance, and site installation.
We closed Biki HQ to the public beginning in March and allowed staff, such as call center agents, to work from home whenever possible. We have put in place social distancing protocols for both our office and warehouse staff members and our field crew is required to wear gloves and face coverings and disinfect the Biki vans before and after each shift.
Understandably, we've noticed some changes in ridership trends due to COVID-19. Our downtown stations have seen a significant decrease in use as a result of the stay-at-home orders with more residents now working from home. Fewer workers downtown mean fewer daily Biki work commuters, which traditionally made up a large portion of our riders. While we're seeing fewer rides, we're also seeing longer rides. This is likely because more people are using Biki for exercise and recreation. Our highest ride day since pre-COVID19 was on June 21, during the most recent Open Street Sundays Event along Kalakaua. We're happy to see so many members come out for this community initiative and hope you'll join us at the next one.
We recently opened up a member survey and hope to learn more about COVID related ridership trends from our members. If you're an active Biki Member, we would greatly appreciate you taking a few minutes to give us feedback.