Since the start of the pandemic, we have done our best to serve the community as an essential transportation service. Despite reduced ridership, declining revenue, and an increase in vandalism, we have kept Biki in operation 24 hours a day, stepped up our cleaning protocol, and maintained our affordable kamaʻāina membership rates.
Unfortunately, we are at a point where we need to take necessary steps in order to conserve Biki’s resources as Honolulu anxiously waits for tourism, as well as work and school activity, to recover. Beginning Thursday, April 15, you will see service changes including the removal of Biki Stops, reduced frequency of bike rebalancing and cuts to customer service hours. We understand that many residents are experiencing financial hardship because of the pandemic. Because of this, we do not plan to increase membership rates at this time.
We appreciate your support, patience and understanding as we make the following changes in an effort to sustain this community program: