Biki HQ is currently closed to the public. Customer Service is available 7am - 11pm daily at 1-888-340-2454. Learn more.

Biki updates: Year 2

Beginning August 20, 2019, the following system updates will take effect:

Walk up Fares: 

Walk-up fares may be purchased at any Biki Stop kiosk. Available to both visitors and residents. 

 

Kiosk Rates Includes Old price New price
Single Ride One ride up to 30 minutes $3.50 $4.00
Multi-Stop Plan (previously "300 Minutes") Multiple trips up to 300 minutes $20 $25

 

Additional Fees:

 

 Fee Details

Old price 

New price

Extra Time (previously "Overage Fees") 

Applied to all trips that exceed the time included in the user's membership plan or kiosk fare. 

$3.50 /  30 minutes

$4.50 / 30 minutes

 

Kama'āina Plans:

Kama'āina plans may be purchased on the Biki App or GoBiki.org. Local residency is required. 

 

Biki Membership Includes Old price New price
Commuter Plan (previously "$15 Monthly") Unlimited number of 30 minute trip per month $15 $15 
Voyager Plan (previously "$25 Monthly")  Unlimited number of 60 minute trip per month $25 $25
Free Spirit Plan Bank of 300 Minutes. Expires in one year.  $20 $20

Please note: Free Spirit Plans purchased after August 20, 2019 will now expire one year from purchase. 

NEW: ACCESS PROGRAM

 

Income-Qualifying Membership Includes   New price
Commuter Plan Unlimited number of 30-minute trips per month   $10
  • Available to Oahu residents (new and existing Biki Members) that currently receive SNAP, TANF, or TANOF, GA, Child Care Subsidies or AABD
  • May be purchased by credit card, debit card, or cash. 
  • Standard Extra Time fees will still apply to all trips that exceed the maximum ride duration of 30 minutes that is included in the Commuter Plan. There is no limit to the number of trips riders can take.

 

Applications will be available on August 20, 2019. Learn more about the Access Program, user eligibility, and the enrollment process here

Please note: tax will be applied to all purchases and is not reflected in the prices listed. 

Q&A

Questions?

If you have a question about the updates that we didn't answer in our FAQ's, or a question about your personal Biki account, please contact our local customer service team at 1-888-340-2454 between the hours of 6am -11pm daily.