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We Want to Hear From You!

Have feedback, questions, comments? Send us a message. Account related inquires can only be handled by phone at 1-888-340-2454.

Contact us

Customer Service hours: 8am - 6pm, 7 days a week

1-888-340-2454   |


Office hours:

By Appointment: 9am - 4pm, Monday - Friday

529 Koula Street, Bay 2
Honolulu, Hawaii 96813


Let us send you useful information by text, our call center is here to help!


Text "Get Updates" to 808-201-5407 to get messages from our live agents.

You agree to receive account related messages. This agreement isn't a condition of any purchase. You may receive up to 4 messages per month. Please be aware that standard message and data rates from your mobile carrier may apply and you should check with your mobile carrier for more information. Reply STOP to end or HELP for help. For more information on your privacy, view our privacy policy here



Media inquiries and requests:

Secure Bike Share

Seeking Marketing Opportunities, Sales, or Partnerships? Secure Bike Share wants to hear from you! Contact us at

Bikeshare Hawaii

For information about Sponsorship, Donations, Community Outreach, Station Placement, Member Perks, or a general inquiry contact


Bikeshare generates millions of gross impressions with 24/7/365 visibility, reaching residents and visitors where they live, work and play. Find an opportunity that works best for your branding goals while demonstrating your support of community health, livability and sustainability.


Request a Biki Stop

We're continually reviewing suggestions for new Biki Stop locations. If you've got an idea for a new Biki Stop we would love to hear about it. Must have a minimum space of 6 feet by 50 feet and meet other minimum requirements.

Provide Station Feedback

Biki is constantly adapting and improving our operations in order to meet demand but if you have feedback on a specific station would want to know to better improve our service.