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Purchase a subscription online or through the mobile app, or get a pass at any one of our 130 conveniently located stations. After your purchase, you’ll receive a temporary release code to check out a bike. Enter that code on the three digit keypad. The keypad can be found on the dock to the left of the bike you want to release. Wait for the green light then pull your bike from the dock.
Please review our FAQ below to see if the answer you need is there before contacting Customer Service. If you need further assistance we are happy to help, contact one of our friendly customer service agents.
Customer Service
888-340-2454
7 days a week from 8am-6pm
Common Questions
If you believe a bicycle checked out to you has been stolen, first you must contact Customer Service at 1-888-340-2454 immediately and then file a police report within 24 hours. You may be charged for the cost of recovery or replacement of the bike.
Make sure to choose a bike that does not have a red light already lit on the dock. This red light indicates that the bike needs to be serviced. When checking out a bike, once you enter your pass or code, wait until you see the green light before you take the bike out. When you do receive the green light, grasp bike by the seat, lift in the air making sure the back tire is off the ground, and drop bike, it will bounce out of the dock.
If you have a bike out, you must return the bike before you are able to take out another bike. Only customers that purchase multiple bikes on a One-Way pass will be able to take out more than one bike.
Check the keypad (to the left of the bike) for the green light. If you aren’t sure whether you saw a green light or not, please contact the call center while you are at the station so we can check whether your trip is closed or not. If you have the Commuter, Voyager, Explorer or Free Spirit Plan and miss seeing the green light, you can try to generate a new release code for any station on the Biki App. If it does not allow you to generate a new code, your bike has not been docked properly.
Return your bike to the nearest station. Make sure you see the green light on the keypad upon docking before getting out another bike. Press the red wrench button (on the top of the keypad) to alert our staff.
If you have the Free Spirit, you may log in to your account on your app or on our website (gobiki.org) and check your minutes. If you have the Multi-Stop pass, you can access your minutes on the kiosk after you insert your credit card.
Only one bike can be taken out under one Multi-Stop and all subscriptions. Only customers that purchase multiple bikes on a One-Way pass at the kiosk or through the mobile app will be able to take out more than one bike.
I AM HAVING ISSUES PURCHASING FROM THE APP. I CLICKED ON ALL THE BOXES, BUT IT STILL SAYS I HAVE TO ACCEPT THE TERMS AND CONDITIONS.
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Proceed to our website (gobiki.org) and sign up for the appropriate plan on the website instead.
How it Works
Biki will operate all year. 365 days, 24/7 (with exceptions for extreme weather or other emergencies).
Purchasing a Pass at the kiosk: Two options are available at the kiosk using a credit card. Purchase a One-Way for $ for a single trip up to 30 minutes, or a Multi-Stop for a bank of 300 minutes that can be used in any increment, over one year. For each rental purchased at the kiosk, a code to unlock the bike will be distributed after your purchase is finalized. Take the code to any dock with an available bike and unlock the bike.
Online or through the Biki App: Three membership options (Commuter, Voyager, Free Spirit) are available Online and through the Biki App using a credit card. Subscriptions purchased online will include a Biki Card that will allow the member to bypass the kiosk by unlocking a bike directly from a Bike dock in a matter of seconds.
Payment can be made with VISA, MasterCard, American Express, JCB, Diners or Discover. No prepaid cards will be accepted.
Yes. The easiest way is to download the Biki App. It's available for free for both Android and iOS devices. Simply login to your account, click on a station and press the yellow unlock image to generate a temporary release code. Enter your 5-digit code into any dock that has a bike, wait for the green light and remove your bike.
Monthly members and Free Spirit users will also receive a Biki Card in the mail to the address provided during sign up. Once you receive your pass you can use it to unlock bikes - there's no need to carry your credit card, use the kiosk, or receive unlocking codes. Before the card can be used, it must be activated by logging into your account using the username and password you chose when signing up.
Currently we only offer online membership. In order to become a member, you must have a valid email address as well as a credit or debit card. If you don't have internet access, all 50 libraries of the Hawaii State Public Library System provide access to free internet computers for patrons with a valid library card and PIN (free!). Internet computers may be reserved online or used on a walk-in basis. Otherwise, you can still use the system by purchasing a One-Way or Multi-Stop at any Biki Stop.
Purchase a Single Ride or Multi-Stop at the kiosk or through our Mobile App and enter the release code at any dock with available bikes. The light will turn from yellow to green, indicating it is time to remove the bike. Tip: Gently lift the bike by the seat to undock the bike. If you purchased a Pass at the kiosk, you will need to insert your credit card at the kiosk for a code for each new ride.
If you purchased a subscription online, you can insert your Biki Card directly into a dock with an available bike to release the bike. Insert your card until the light turns yellow, retract the card and undock the bike when the light turns green.
We're continually reviewing suggestions for new station locations. Fill out our request form to help us demonstrate demand.
A monthly subscription and Multi-Stop pass allows you to take out 1 bike at a time. For a One-Way from the kiosk or app, you may take out a maximum of four (4) bikes at a time with the same credit card.
You can take the Biki bike outside of the service area, but it's a good idea not to go too far, since you will have to return to the service area to dock your bike at a Biki Stop.
Return the bike to any open dock at a Biki Stop. Push the front wheel of the bike firmly into the bike dock until the green light on the dock comes on. The green light indicates that the bike is docked and properly secured. If the red light on the bike dock stays on, remove the bike and try another empty bike dock. The bike remains your responsibility until it is properly locked.
Check out our video tutorial!
If no dock is available, visit the kiosk and select "I have a pass". If you purchased your pass from the kiosk, insert the same credit card and choose "Time Credit." If all docks are full, your ride time will be paused for 15 minutes so you have time to get to another Biki Stop and return your bike. You can look up the status and location of nearby Biki Stops on the kiosk or on the Biki App.
Biki Member? Insert your Biki Card in the kiosk card slot to request an additional 15 minutes of time credit.
Safety
Before each ride, always be sure to adjust the seat to a comfortable height. It’s also a good idea to squeeze the brakes to make sure there’s good resistance, and to check the tires to make sure they’re not flat. Please reference the City’s Rules of the Road, or join FREE workshops hosted by the Hawaii Bicycling League to familiarize yourself with Hawaii’s bike laws and feeling safe!
While it's not required for those 16 and over to wear a helmet, we recommend that everyone wear a helmet.
If you are a resident, please consider buying a helmet from a local bicycle shop or our online shop here.
There are a few cycling laws and other riding tips that all riders should follow to help ensure a safe ride:
- Ride in the same direction as traffic
- Follow all traffic signs and signals
- Stop for people walking
- Don't ride on sidewalks
- Never ride distracted – pull over if you have to use your phone
- Wear a helmet - Hawaii law states requires helmets for cyclist 15 and younger. Biki members must be 16 or older
- While the law does not require Biki members to wear helmets, we strongly encourage helmet use
- Use hand signals when turning, and do not to weave in and out of traffic
Biki Stop locations were determined with the city’s safest bikeways and bike routes in mind. Honolulu’s biking infrastructure has been expanding as Biki has been preparing to launch. Check out the City’s map of existing and projected bikeways
Our partners at the Hawaii Bicycling League are the leading resource and advocates for cycling safety and rules of the road. See their Resource Page for bike maps, suggested rides, bike laws, and cycling workshops.
If someone is injured, call 911 immediately. In the case of an accident involving your Biki bike, you must notify customer service as soon as possible (1-888-340-2454). The bike remains your responsibility until it has been properly locked at a bike dock, or if that is not possible, handed over to a Biki representative. Otherwise, you must secure the bike until you are able to return it to a Biki Stop.
Community
In 2012, representatives from Honolulu City & County (C&C), the State of Hawaii, the U.S. Environmental Protection Agency (EPA), private foundations, non-profits, and educational institutions formed the Bikeshare Working Group (BWG) with the goal of bringing a public bikeshare program to Honolulu.
In 2013, supported by the BWG, the C&C funded the Bikeshare Organizational Study. This study identified the vision, goals, and objectives for bikeshare, engaged over 200 key stakeholders, proposed an organizational and governance strategy for Honolulu, and created a high-level business plan.
In 2014, Bikeshare Hawaii, a 501(c)3 non-profit organization, was created out of the joint efforts of C&C, the State of Hawaii, the EPA, Ulupono Initiative and Hawaii Pacific University. Its mission is to provide bikesharing services to residents and visitors and make bikesharing successful in the state of Hawaii.
A public open house conducted at the Honolulu Design Center in the summer of 2015 allowed residents with an opportunity to voice their opinions about which bikeshare equipment to choose. This open forum helped Bikeshare Hawaii select PBSC Urban Solutions as the equipment provider out of four shortlisted finalists. Research by the University of Hawaii at Manoa and Bikeshare Hawaii in the winter of 2015 was conducted among residents and visitors to understand preferences for the program’s fare structure. A brand name contest conducted by Bikeshare Hawaii via social media in early 2016 helped select “Biki” as the name of the bikeshare system. An online map was established to gather input on proposed station locations and where users would like to see other stations.
Pop-up events in 2016 focused on gathering input on the best locations for the 100 bikeshare stations that would make up the initial roll-out of the system.
Neighborhood canvassing took place in April 2017 in Makiki/Moilili, Waikiki, Ala Moana, Kaka’ako, Diamond Head/Kapahulu, and Downtown/ Chinatown areas. Bikeshare Hawaii and over 50 volunteers spoke with over 625 businesses and condominium Resident Managers near future bikeshare stations and distributed over 1,500 informational brochures.
Biki open houses took place in April and May of 2017. Bikeshare Hawaii and partner organizations such as the Hawaii State Energy Office, Honolulu Department of Transportation Services, the Hawaii Bicycling League, and the Blue Planet Foundation hosted educational “stations” that attendees could rotate through to learn about how to use Biki, fare options, where Biki Stops are planned, hear about bicycling laws and safety workshop opportunities, and learn about existing and planned bikeways. Bikeshare Hawaii solicited questions and concerns from attendees at each station and additionally, volunteers with ipads had the online map open for feedback and index cards and pens were distributed and collected. As a result of feedback during the open house, Bikeshare Hawaii identified additional community organizations to schedule site presentations with for additional consultation.
Additionally, Bikeshare Hawaii presented at several Neighborhood Board meetings in the Diamond Head/Kapahulu, Waikiki, McCully/Moiliili, Ala Moana/Kaka'ako, Makiki, and Downtown/Chinatown districts to hear community concerns.
Good for business: In Portland, shoppers arriving by bicycle spend 20 percent more each month than those arriving by car. In the Twin Cities, bikeshare users spend a net extra $150,000 at businesses adjacent to bikeshare stations.
Makes roads safer for everyone: Biki will put more people on bikes, calming traffic and increasing safety for pedestrians, motorists and, of course, people on bikes too. An influx of new cyclist will make everyone on Honolulu’s roads more cautious, and increase advocacy for better biking infrastructure from cyclist and motorists alike. Making bikes a viable transportation options in Honolulu is consistent with HDOT’s mission, plans, and policies, including the Statewide Federal-Aid Highways 2035 Transportation Plan, Oahu Regional Draft Transportation Plan 2040, Complete Streets policy and principles, and City and State Bike plans (2012 Oahu Bike Plan and 2002 Bike Plan Hawaii).
Convenient and affordable: Biki stops will be near the places you want to go around town, every 2-3 blocks or so. You choose the fare plan that fits the way you ride. Biki is the fun and convenience of owning a bike without having to worry about theft, storage, or maintenance. We take care of that.
Increases opportunities for physical activity and a healthier environment: Biking for transportation can be as effective as a structured exercise program in improving physical activity, cardiorespiratory fitness, and blood pressure in adults. And when you Biki, your trip emits zero emissions, which is good for people and good for the environment.
Troubleshooting
Call 1-888-340-2454 for assistance. Hours: 7am-9pm 7 days a week.
Consult the map available on the side of the kiosk to find other Biki Stops nearby, or use the Biki App to find out the real-time availability of bikes at nearby Biki Stops. You can also use the kiosk touch screen to get information on real-time availability of bikes at nearby Biki Stops.,
If no dock is available to return your bike, select “I have a pass” option on the kiosk and insert either your Biki Card (members) or the credit card you used to purchase your pass from the kiosk. If the dock is completely full, the system will pause your ride time for up to 15 minutes so that you can find another station with an available dock. You can use the kiosk touch screen to get information on location and real-time availability of docks at nearby Biki Stops, or use the Biki App.
We ask that you don't lock the bike up with a personal lock and never leave the bike unattended. You should either be with the bike or it should be securely docked in a Biki Stop. You are responsible for the bike and all charges when it is not successfully returned to the dock.
We don't recommend punching a hole in the Biki Card as it can damage the card. We charge $5 for all replacement passes.
First, close out the App and relaunch. Check to see if cellular data is on. If codes are still not being generated try logging out of your account and back in. You may have to renew or reload your pass if it has expired. If you are still unsuccessful in generating a new ride code, call 888-340-2454.
Please call 888-340-2454 for assistance.
Select "I have a pass" on the kiosk screen and insert the credit card used to make the original purchase. Select "Get new ride code" to generate another 5-digit release code and unlock a bike. You will also be able to see your current remaining minutes balance.
Currently, Biki Cards and App access are limited to subscription purchases made on GoBiki.org. Wait for your balance to get to 0 and then sign up for a Subscription online!
Lift up (off the ground) the front of the bike, align the front triangle with the dock, and walk it into dock firmly until you get a green light on keypad.
Fare Options
$55 for a pre-paid bank of 300 minutes to use however and whenever, within one year. Learn more about the Free Spirit Plan here.
The Free Spirit Plan is perfect for those who want to use Biki, but aren't sure how often they'll ride. The minutes don't expire for 1 year, so this is the most flexible option for the occasional bikeshare user. Biki Members will be able to unlock bikes through their account on the Biki App, or with a Biki Card that will be mailed within 3-5 business days. Just swipe your Biki Card right at the dock of any available bike! Check out our video tutorial to see the pass in action.
The Free Spirit is different from the Multi-Stop purchased at the kiosk. When a Multi-Stop is purchased at the kiosk, you'll need to use your credit card at the Biki Stop kiosk for a new ride code for each checkout.
We offer a couple options for residents only to meet your needs.
The Commuter: $25 / Month for an unlimited number of 30 minute rides
The Voyager: $30 / Month for an unlimited number of 45 minute rides.
Learn more about the plans here or watch our video tutorial to learn how easy it is to be a Biki member!
With a monthly subscription, you will be able to unlock bikes through your account on the Biki App, or with a Biki Card that will be mailed to you within 3-5 business days. You will also be able to track your ride history and manage your account on GoBiki.org.
How does a $25 compare to other costs?
- a $70 monthly bus pass
- parking downtown for one day
- a poke bowl
- a ticket to the movies
- half a parking citation
- half a tank of gas (max)
- an uber ride from Makiki to Waikiki.
$ for each 30 minutes of use. Learn more here.
If you just want to try out the service or you don’t expect to use bikeshare much at all, then choosing this option each time you check out a bike may be your best bet. You pay a flat $ per bike for a one-way trip of 30 minutes or less. Check out our video tutorial!
If you exceed the time limit included in your membership plan or walk-up fare, you’ll be charged $45 for each 30 minutes of overtime use or fraction thereof.
For example, a Commuter Plan Member who takes a 45-minute trip will be charged an additional $45 for that trip since he or she exceeded the 30-minute limit included in the Commuter Plan.
| Ride Duration (minutes) | Single Ride Base Fare | Extra Time Charges | Total Charge |
| 26 minutes | $5.00 | $0 | $5.00 +tax |
| 45 minutes | $5.00 | $5.50 | $10.50 +tax |
| 67 minutes | $5.00 | $11 | $16.00 +tax |
Monthly Subscribers (Commuter and Voyager) - The initial monthly payment will be charged upon purchase. The regular monthly payment of $25 +tax or $30 +tax will be charged on the same calendar day each month if auto-renew is indicated. Members will be charged for Extra Time within 48 hours of occurrence.
The Free Spirit - Members who sign up for auto-reload will be charged $55 +tax once their remaining balance reaches below 30 minutes, and 330 minutes will be automatically added to their account. Members who do not sign up for auto-reload may be charged Extra Time if they exceed 300 minutes, and they will no longer be able to check out bikes until their pass is reloaded.
One-Way Kiosk Purchases - The initial $ +tax will be charged upon purchase. Extra Time will be billed at the end of your ride, once your bike has been returned.
Multi-Stop Kiosk Purchases - The initial $55 +tax will be charged upon purchase. Any Extra Time will be billed once all your minutes have been depleted, after returning your bike.
About Biki
Biki is Honolulu’s bikeshare program; a form of public transit using a network of bikes that are available to the public for short trips around town. When it’s too far to walk, but too close to drive, you can now Biki instead. Simply check out a Biki bike at any of our 130 solar-powered Biki Stops, ride to your destination, and dock your bike at any other Biki Stop.
Biki is the name of Honolulu's bikeshare system. Biki is presented by Bikeshare Hawaii and their operating partners. View the organizational structure here.
Who is Bikeshare Hawaii?
Bikeshare Hawaii, is a local 501(c)3 non-profit organization that was created out of the joint efforts of the City & County of Honolulu, the State of Hawaii, the EPA, Ulupono Initiative & Hawaii Pacific University. Its mission is to provide bikesharing services to Hawaii residents and visitors and to make bikesharing successful in the state of Hawaii. Learn more at About Us.
Who is Secure Bike Share?
Secure Bike Share is Bikeshare Hawaii’s operations partner. Secure Bike Share manages the day to day operations of Biki including the maintenance and rebalancing of the equipment. They help ensure Biki bikes are where you need them to be, and in top condition. Learn more at About Us.
Who is PBSC?
PBSC Urban Solutions manufactures the Biki equipment and software technology. PBSC is considered by most to have the best bikeshare bike in the industry -- designed from scratch to meet the unique challenges of bikeshare -- PBSC also has the largest and most road-tested bikeshare fleet (48,000 bikes giving over 160 million rides). With over $2 million invested in R&D on top of an already innovative product, PBSC is poised to be the most innovative system provider in bikeshare.
The main differences between bike share vs bike rental are the duration of the trip and the network of pick-up and drop-off locations. Bikeshare emphasizes short trips from one Biki Stop to another within the network, while bike rentals are typically intended for longer, recreational rides with one pick-up and drop-off location. There are several options for renting bikes in Honolulu.
Getting around Honolulu in a car can be stressful, with parking hard to find or expensive. An option for short trips is using a bike. Some people don’t have (and don’t want to own) a bike. Bikeshare makes biking accessible by putting bikes where people are, and where they want to go, without the hassles of ownership.
Honolulu was awarded a Bronze ranking as a Bicycle Friendly Community by the American League of Cyclist. Currently, Oahu has 2 miles of protected bike lanes, 46 miles of bike paths, 59 miles of bike lanes, and 40 miles of bike routes. Dedicated bike facilities are created to provide separation between bicyclists and motor vehicles. Bikeways such as paths and separated bike lanes allow bicyclists to ride without merging with motor vehicles, leaving cyclist and motorist feeling safer. Separation allows for a wide variety of people with varying skills, purposes, and speeds to use a bicycle. More bike lanes, paths and routes are planned for Oahu. Visit the City’s Bicycle Program to learn more about bicycle infrastructure and biking laws in Honolulu. Visit the Hawaii Bicycling League website for bike map resources and free workshops on safety and rules of the road. Soon, we will also update the City's Bikeway Network map with existing Biki Stops.
Now that Biki has launched, more and more residents and visitors will be bicycling around town. When you are on the road be aware, watch out for bicyclists, slow down and give at least 3 feet when passing.
Biki is for everyone 16 and over who is capable of riding a bike, even if you don’t bike now. Looking for the opportunity to learn how to bike or interested in a refresher course on the rules of the road? Our partners at the Hawaii Bicycling League can help you with that. Whether you’re a resident, visitor, working professional or student, there is a trip in your day that Biki can help you with.
Bikeshare can still be a convenient transportation option even if you own your own bike. You can Biki for one-way trips in conjunction with TheBus, ride share, carpooling with friends, or when you want to leave your own bike at home for security or storage reasons. It provides you with the freedom of choice and saves the hassle of having to carry around a bike lock and bike lights.
1,300 bikes and 130+ Biki Stops. Download the Biki app or check out the Map of Biki Stops on our website for number of bikes available at each Biki Stop in real time.
Many metropolitan cities in the U.S. Mainland as well as Canada, Mexico, Europe, and cities within Asia have a bikeshare system. You can find bike share in most major metropolitan areas on the Mainland including New York City, Chicago, Denver, Portland, San Francisco, Seattle, Boston, Houston, Minneapolis and among others. The bikeshare concept in each of these cities follow the same basic framework of allowing individuals to rent out bicycles at one docking station and returning it at another docking station location. The bike system that these cities use varies.
Follow us on social media and sign up for our e-newsletter to hear about volunteer opportunities and how you can get involved with the Biki team! Email info@bikesharehawaii.org to learn more about opportunities available.
Biki helmets are available for a $20 donation at our headquarters (529 Koula St. Bay 2). We also sell Biki bags and hats!