FAQ

Unlock

Ride

Return

Unlock

Purchase a subscription online or through the mobile app, or get a pass at any one of our 130 conveniently located stations. After your purchase, you’ll receive a temporary release code to check out a bike. Enter that code on the three digit keypad. The keypad can be found on the dock to the left of the bike you want to release. Wait for the green light then pull your bike from the dock.

Please review our FAQ below to see if the answer you need is there before contacting Customer Service. If you need further assistance we are happy to help, contact one of our friendly customer service agents.

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888-340-2454

7 days a week from 8am-6pm

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