Available on both iPhone and Android mobile devices. Same functionally you've come to depend on with added features. Designed to help you maximize the use of Honolulu’s Bikeshare System, Biki. Here are some of the top features:
Cellular Data is required to purchase and release a bike.
Purchase a subscription online or through the mobile app, or get a pass at any one of our 130 conveniently located stations. After your purchase, you’ll receive a temporary release code to check out a bike. Enter that code on the three digit keypad. The keypad can be found on the dock to the left of the bike you want to release. Wait for the green light then pull your bike from the dock.
Please review our FAQ below to see if the answer you need is there before contacting Customer Service. If you need further assistance we are happy to help, contact one of our friendly customer service agents.
Customer Service
888-340-2454
7 days a week from 8am-6pm
Promotion codes can only be redeemed at the time of rental, not in advance. Please be at a Biki Stop and ready to ride at the time of redemption.
Once you are ready to ride your Biki, click "Unlock my bike now", select the station you are at, making sure the station number on the app matches the station number located on the side of the kiosk. Get a release code by clicking on the unlock button.
You will have 5 minutes to use your release code to checkout a bike.
6am - 11pm, 7 days a week
Please Biki with Aloha and practice safe and considerate cycling. Pick up a map at any station kiosk for safety tips and bike law information. For a comprehensive list of Honolulu bicycle laws, visit HBL.org.
While it's not required for those 16 and over to wear a helmet, we recommend that everyone wear a helmet. If you are a resident, please consider buying a helmet from a local bicycle shop or our online shop here.
It is against the law to ride on the sidewalk in business districts (including Waikiki and Downtown). Those caught violating this law can be subject to a $55 fine. Ride on bike paths or designated bike lanes whenever possible. If not present, ride on the roadway.
Check out the Hawaii Bicycling League's Oahu Bike Map to learn about designated bike lanes and existing bike infrastructure. We've also put together some favorite Biki Routes, offering safe, scenic rides suitable for all skill levels.
You should either be riding the bike or it should be securely docked at a Biki Stop. The bike is your responsibility and your ride time will not stop until it has been properly returned. Always look for the green light to ensure it is locked in place!
Obey traffic signs and signals. Come to a complete stop at stop signs!
Walk your Biki at crosswalks and any time you ever feel it is unsafe to ride.
Use hand signals to signal your intention when turning and stopping.
TIP: Try to stay at least 3 feet away from parked cars to avoid hitting a suddenly opened car door.
Do not ride with noise cancelling headphones or face masks that may obstruct vision. Stay alert.
Never ride under the influence of alcohol or drugs.
People and pets should never be placed in the Biki basket. Only one rider at a time.
Honolulu was awarded a Bronze ranking as a Bicycle Friendly Community by the American League of Cyclist. Currently, Oahu has 2 miles of protected bike lanes, 46 miles of bike paths, 59 miles of bike lanes, and 40 miles of bike routes. Dedicated bike facilities are created to provide separation between bicyclists and motor vehicles. Bikeways such as paths and separated bike lanes allow bicyclists to ride without merging with motor vehicles, leaving cyclist and motorist feeling safer. Separation allows for a wide variety of people with varying skills, purposes, and speeds to use a bicycle. More bike lanes, paths and routes are planned for Oahu. Visit the City’s Bicycle Program to learn more about bicycle infrastructure and biking laws in Honolulu. Visit Hawaii Bicycling League's website for bike map resources and free workshops on safety and rules of the road.
Hawaii Bicycling League leads workshops each month to help interested Biki Riders learn more about the rules of the road and biking safety. These classes are 2-hours long and include both classroom style instruction and Biki bike riding! Space is capped at 14 participants per class and sign up is required.
Download the Oahu Bike Map - find safe riding routes in Honolulu, courtesy of Hawaii Bicycling League
Check out our recommended Biki routes!
Once you purchase a subscription (The Commuter, The Voyager, The Free Spirit) a complimentary Biki Card will be sent to your Oahu residential address to make your experience with Biki even easier. The Biki Card is the quickest way to unlock a bike!
After purchasing your subscription, expect a call from a Biki representative to verify that we have the correct address on file. Once you receive your Biki Card (within 3-5 business days of address confirmation) you will need to activate it by logging in to your GoBiki.org account and entering the unique 7-digit number located under the barcode.
At this time, Biki Cards are only mailed to Oahu residences.
How to use:
Lost your card? If you lose your card please call us immediately (888-340-2454) so we can deactivate and issue you a new one. There is a $5 replacement fee.
Don't want to carry around a card You can unlock bikes by using the Biki Mobile App to generate ride codes.
One-piece handlebar to protect all components
Aluminum frame light and durable
Tough 24” wheels super-solid rims, puncture-resistant casing and tires with reflective sides
Patented locking device a proven anti-theft system
Dynamo lighting system 10,000-hour lifespan. When the bike stops, the lights stay on for 90 seconds
Roller brakes efficient, low maintenance and safe braking
Front and back reflectors
Bell audible from 150 fee
Chain protector to protect riders clothes
Sturdy Luggage carrier
Comfortable seat, theft proof, adjustment marks
Shimano Nexus 3-gear setup
Bikes
Stations
Solar panels: energy self-sufficient
Kiosk: easy-to-use payment interface
City Map frame: Back-light available for information or advertising posters
Modular solution: plug and play flexible like adding building blocks
Wireless communication: for payment processing and data transmission
Smart dock: unlock bikes with key, smart card or code
How to use the kiosk video tutorial: Purchase a Pass
How to use the kiosk: Returning User
When it's too far to walk and too close to drive, you can now Biki instead.
A 20-minute walk is just a 5 minute ride. And if you think driving is faster and easier, how much time do you waste circling a parking lot looking for an open spot?
Visit any of 130 Biki Stops conveniently located throughout urban Honolulu. Unlock a bike using your credit card, Biki Pass or the Biki Mobile App.
Bike to any other Biki Stop. We bet you'll find one pretty close to your destination. Get the App to see the status and location of every Biki Stop.
Our customer service department is available to provide assistance 7 days a week from 7am-11pm.
We designed Biki to suit most budgets. Pick the pricing plan that best fits you. Change your mind later? No worries. You'll be able to switch to another plan.
Biki is obviously faster than walking. 4x faster in most cases. And compared to using a car? For short trips of 1-2 miles, Biki could also be faster. Unpark, drive, circle a parking lot, find a space, find out it's too small, circle some more, park.
No need to pull on spandex to ride Biki. It's made to ride in your street clothes, even business attire. Dress and heels? Absolutely. And most people will sweat less taking a short 5-10 minute ride than walking 5-10 minutes.
Why not get some blood moving through your limbs while enjoying our beautiful community? Biki whisks you away from your workspace or sofa and gets you outside. Kick the bucket seat and trade it for a Biki seat instead.
You don't see most small businesses when you're driving by in your car. When you Biki instead, you're slower and more observant, discovering many new places to shop and dine. You'll feel like you have a whole new city to explore.
Rolling along with a light breeze on your face. Waving to a neighbor who Biki's by. Anticipating meeting up with your friends. Feeling the freedom that only riding a bike gives you. Passing cars stuck in traffic. Biki reconnects you to the simple things in life.