Biki HQ is currently closed to the public. Customer Service is available 7am - 11pm daily at 1-888-340-2454. Learn more.

Recent Updates:

  • 4/25: City parks to reopen for exercise on Saturday, 4/25. Biki riding will be permitted at Ala Moana Beach Park. 
  • 4/22: The One-Way kiosk fare will no longer require a $50 security hold. 
  • 4/10 - 4/12 : Biki riding prohibited between the hours of 11pm and 5am on Easter weekend to comply with the recent Oahu Curfew Orders. Exceptions include using Biki for essential work trips and emergency medical related trips. 
  • 3/24: Biki deemed an "essential service" and will continue to operate to meet the transportation needs of Honolulu residents. 
  • 3/23: New customer service hours: 7am - 11pm daily. 1-888-340-2454.
  • 3/18: Biki HQ will be closed to the public until further notice.  

CARING FOR THE BIKI COMMUNITY

The health and safety of our Biki members, riders, Biki crew and the community at large remains a top priority. In order to accommodate the transportation needs of residents, we will not suspend our service at this time but ask that you only use Biki for essential trips. Essential trips include using Biki for exercise in permitted areas, commuting to and from workplaces deemed essential, and picking up food and supplies. All Biki Stops are currently in service, even those in City Parks.

 

We have implemented additional procedures to further protect Biki riders and crew members:

  • Biki crew members will wear gloves each time they handle bikes at Biki Stops, in the Biki van, and in our warehouse;
  • High touch surfaces on rebalancing vans will be disinfected at the start and end of each shift;
  • Each time the Biki crew visits a Biki Stop to rebalance the fleet, they will sanitize the following high-touch areas: seats, hand grips, seat clamp, kiosk screen and ticket door; and
  • All bikes that are brought into our warehouse for maintenance are completely cleaned with a thorough power wash solution.

 

Biki will also be canceling or postponing all upcoming events until further notice, including:

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What you can do to help keep yourself healthy:

  • Stay home and only use Biki for essential trips if you are feeling well. Essential trips include solo exercise, picking up food and supplies, and commuting to and from workplaces.
  • It's a good idea to wear gloves and/or bring disinfectant wipes for any public surfaces you may touch - food counters, door handles, elevator buttons, and Biki hand grips too.  Wash your hands immediately after with soap and water for at least 20 seconds. 
  • Avoid close contact with others who are sick and avoid touching your eyes, nose and mouth.

  • If you can’t wash your hands with soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol content.

 

Additional recommendations from the Department of Health.

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We want to reassure you that we have adequate supplies of sanitizer, gloves and other cleaning supplies for the duration of this situation. We will continue to follow new developments with COVID-19, and will revise sanitizing procedures as new information becomes available.

 

The CDC recommends avoiding being in enclosed spaces with large groups of people, and Biki bikeshare allows you to travel quickly and avoid any unnecessary large crowds. Thank you for your continued support of Biki.