Privacy Policy


Effective date: February 6, 2018

Bikeshare Hawaii and Secure Bike Share Hawaii LLC (collectively “Bikeshare Hawaii”) are committed to maintaining your confidence and trust.  Therefore, we maintain the following privacy policy to help you understand how we collect, use, share, and protect the personal information you provide to us through biki12-23.test (the “Site”), our bike share kiosks, docking stations, customer service center, and any authorized mobile application (collectively, the “Services”).

Information Bikeshare Hawaii May Collect

You may browse our website without purchasing a Membership. However, if you register for a Membership, Bikeshare Hawaii may collect the following types of personally identifiable information: name, mailing and e-mail addresses, and telephone number; date of birth and gender; account credentials; credit card or debit card number, expiration date, authorization number or security code, mailing address, and billing address; and your trip history and location information through use of the Services.  We may also collect and store e-mail messages and responses through the customer service center.

Bikeshare Hawaii may also collect non-personally identifiable information such as traffic patterns and usage statistics.  This includes, but is not limited to: trip duration, start time, stop time, stations used, bicycle identification numbers, and user type.  See below regarding Computer and Non-Personal Data for other types of non-personally identifiable information.

How Bikeshare Hawaii May Use Information Collected


Bikeshare Hawaii may use the information collected through the Site or the Services for the following purposes, including, but not limited to: processing orders, responding to customer service messages, promoting, operating and supporting Bikeshare Hawaii, including contacting you for market research or promotions, improving the Site or the Services, analyzing and monitoring your use of the Site or the Services, and informing authorities and insurers in the case of an accident.

How Bikeshare Hawaii Shares Your Information


Except as prohibited by law, Bikeshare Hawaii may share your information with the following third parties, including, but not limited to: authorized partners and contractors for the Services, third parties for back-end support (i.e., credit card processing), advertising, and marketing purposes, if required by law, in the event of a sale or merger of the company or any subsequent operator of the Site and the Services, and as otherwise stated in this Privacy Policy.

The Site contains links to other sites.  Please be aware that Bikeshare Hawaii is not responsible for the content or privacy policies of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy policy of any other site that collects personally identifiable information.

Reviewing or Changing Your Information


You are responsible for maintaining the accuracy of your information.  To change your information, log into your account on biki12-23.test or through Biki app.  Alternatively, contact us at:

Phone: 1-888-340-2454

Email: support@biki12-23.test


Opt-Out Procedures


If you wish to opt-out of receiving promotional or marketing e-mail communications, you may do so by contacting Bikeshare Hawaii at support@biki12-23.test or by following instructions contained within promotional or marketing e-mails.  However, you may not opt out from receiving e-mail communications relating to your account or using our Services while your account is active.  If you no longer wish to use the Services or receive any form of direct contact from Bikeshare Hawaii contact us at: support@biki12-23.test

Computer and Non-Personal Data


Bikeshare Hawaii uses cookies on the Site.  A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to the Site and identify repeat visitors to the Site.  For example, we may use a cookie to identify you, to determine user traffic patterns, or enhance the visitor’s experience on the Site.  You may choose to disable your cookies or refuse to accept a cookie, but you may not be able to access all areas or features of the Site without your browser accepting cookies.

Bikeshare Hawaii will also collect Internet Protocol (IP) addresses, the type of browser the visitor is using, the type of computer operating system, the domain name of the website that you used to access the Site, and travel information without personally identifiable information attached.


Updates and Changes to Privacy Policy


Bikeshare Hawaii reserves the right to amend, modify or change this Privacy Policy at any time and without your consent.  Please review this Privacy Policy on a regular basis to maintain awareness on any amendments, modifications or changes.  If you choose to visit our Site, you are subject to this Privacy Policy and the User Agreement.


Protection for Children

Bikeshare Hawaii’s Site and Services are not intended for users under the age of 18 (or 16 with parent or legal guardian’s consent), and, as such, does not knowingly collect personal information from anyone under the age of 18 (or 16 with parent or legal guardian’s consent).  If you are under the age of 18 without parent or legal guardian’s consent, please do not use the Site or the Services and do not submit any personal information to Bikeshare Hawaii.  If a parent or guardian becomes aware that his or her child under the age of 18 has provided us with personal information without his or her consent, he or she should contact us at support@biki12-23.test and we will delete such information from our files.




We have installed encryption software conforming to the Secure Socket Layers (SSL) protocol to safeguard the information you send us.  Please note that no method of transmission over the Internet or electronic storage is 100% secure.  We cannot guarantee the security of the information that you transmit via our Site and Services.  Bikeshare Hawaii will not be liable for any breaches of confidentiality due to system failure or unauthorized access by third parties.




By using our Site and Services, you accept the terms of this Privacy Policy.  By continuing to use the Site and the Services, you consent to any changes to this Privacy Policy.  Please do not use the Site or the Services if you do not agree to this policy.




For more information or if you have questions or concerns regarding this Privacy Policy, please email us at: